(1) Which of our website(s) did you visit? Mark all that apply.

Moderustic.com
AquaticGlassel.com
ArtisticFireAndGlass.com
DejaFlames.com
ExtremeFlames.com
FireplaceGlass.info
FireplaceGlassel.com
FlamesOnGlass.com
GlassFirePit.com
GlassIceAndFire.com
WestCoastFlames.com

(2) How did you find our website?

SEARCH ENGINE?
What keyword(s) did you use?

BY ACCIDENT?
What were you looking for?

REFERRAL?
Their Name?

TV PROGRAM?

OTHER?

(2.1) If you marked ‘Search Engine’ on Question #2. What Search Engine did you use?

Google
Yahoo
Bing
Ask
MSN
Other?

(3) From your visit to our website – what features influenced you to continue using it.

Excellent Source of information.
The Pictures/Ideas.
Was just trying to educate myself about the product.
My referral really recommended you.
Not Much – I ended up calling and or coming to the showroom

Comments

(4) How would you rate your ability to navigate & find answers on our website?

Excellent – Very Easy to navigate, Quickly found what I was looking for.
Good – Found my way easily, found what I was looking for.
Acceptable – Eventually found the information I needed.
Confusing – Took a lot of effort, but found the answers I was looking for.
Difficult – Could not find my answers, Called and or Came In instead.

Comments

(5) If you marked Confusing or Difficult - Did you call our office for clarification?

YES
NO

(5.1) If you marked YES – How would you rate out customer service? (Note: We don’t use answering machines nor believe in automated services. We like real people too!)

Needs Improvement
Could Be Better
OK
Good
Excellent

(6) Did you try to order online?

YES
NO

(6.1)Were you able to order online?

YES
NO

(6.2) If you did Order Online - How would you rate your online order experience?

Excellent
Good
Acceptable
Confusing
Difficult

Comments

(7) From your visit to our website – Rate the following.

Finding What You Were Looking For?
Excellent
Good
OK
Could Be Better
Difficult

Ordering from our E-Store?
Excellent
Good
OK
Could Be Better
Difficult
N/A

Ease of Navigation?
Excellent
Good
OK
Could Be Better
Difficult

(8) What Improvements or Additional Features, would you like to see on our website?. Please don’t be afraid to mention what you really think.

Feedback

(9) What impressed You? Please tell us about anything we’re doing right here.

Feedback

(10) In a few words what was your first impression of our product?

Feedback

(11) Which of the following business sectors best describes what you do?

Construction Residential/Commercial
Real Estate
Private sector – Retail / Technical / Banking / Finance / Legal / General Management
Non-Profit
Home Care Taker
Education
Government
Unemployed but living in a Mansion!
Other